Privacy policy.
1. Introduction
Edenhope Integrated Psychotherapy is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other relevant state laws regarding the management of personal information. This Privacy Policy applies to the personal information we handle about clients and prospective clients, visitors to our website, users of our services, and members of the public. By accessing our website or using our services, you agree to be bound by the terms of this Privacy Policy.
2. Definitions
"Edenhope Integrated Psychotherapy", "we", "us", and "our" refer to SMLK Marketing Pty Ltd trading as Edenhope Integrated Psychotherapy.
"You" and "your" refer to any individual about whom we collect personal information.
"Personal Information" has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.
"Sensitive Information" includes information about your physical and mental health, criminal record, sexual orientation, religious or philosophical beliefs, racial or ethnic origin, and political opinions.
3. What Information We Collect
We collect personal information necessary to provide our services effectively. This may include:
Personal Identification Information: Name, date of birth, address, contact details.
Health Information: Medical history, treatment plans, family history, and any other relevant physical and mental health information.
Payment Information: Details necessary for billing and insurance purposes.
4. How We Collect Information
We collect personal information directly from you during consultations, through our intake forms, website, and via telephone or email communication. Occasionally, we may need to obtain information from third parties, such as other healthcare providers, with your consent.
5. Use of Information
The information we collect is used for:
To provide and manage our therapy and learning services.
To communicate with you regarding appointments, treatment, and related matters.
For administrative purposes, including billing, insurance claims, and record-keeping.
To ensure compliance with legal, regulatory, and professional requirements.
To support the accurate and timely preparation of clinical records through secure AI-assisted digital tools. These tools assist in organising and clarifying notes created by the practitioner, but they do not record therapy sessions, interact with clients, or replace professional judgment. All clinical records remain the responsibility of the counsellor, and the use of these tools does not affect the confidentiality or security of your information.
To facilitate professional supervision and training, both within Edenhope Integrated Psychotherapy and with external supervisors. When client information is used for these purposes, it is handled with the strictest confidentiality to protect your privacy and maintain professional standards.
6. Disclosure of Information
We may disclose your information to the following people:
(a) Other Health Professionals: We may disclose your information to other professionals to support your care (e.g., occupational therapist, psychologist).
(b) Relatives, Close Contacts, or Legal Representative: We may provide information about your personal and health information to your parent, close personal contacts, guardians, or a responsible person where appropriate.
(c) Other Uses and Disclosures: We may use or disclose your personal and health information to provide the best management and treatment options including:
Accreditation, risk management, patient satisfaction surveys, and staff education and training.
Sending appointment reminders and follow-up by text or email.
Invoicing and account management.
Compliance with relevant legislation regarding a client’s real or perceived harm to self or others.
We will only disclose personal information in accordance with the Privacy Act 1988, which includes:
For the purposes we have advised and for related purposes you would reasonably expect.
With your consent.
As required or authorised by law.
Under other circumstances permitted under the Act.
7. Data Security
We take the security of your personal information seriously. We implement reasonable measures to protect your data, including:
Physical security measures in our offices.
Secure storage of electronic records.
Access controls to restrict who can view your information.
Use of reputable, secure digital platforms that comply with privacy and data protection requirements.
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and professional obligations. When no longer required, your information will be securely destroyed or de-identified.
8. Access to Your Information
You have the right to access the personal information we hold about you. If you believe any information is inaccurate, incomplete, or out of date, you may request corrections. To access or correct your information, please contact our Privacy Officer.
9. Complaints and Contact Information
If you have any questions, concerns, or complaints about how we handle your personal information, please contact our Privacy Officer, Michelle Brooks, on 0412 326 431 or via email at michelle@edenhopepsychotherapy.au. We will respond to your complaint promptly and work to resolve it in a timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be available on our website at http://edenhopepsychotherapy.au.
11. Website Privacy
When you visit our website, we do not collect personal information unless you voluntarily provide it to us, such as through an enquiry form or email. We do not use cookies or track your online activity. Our website may contain links to third-party sites; we are not responsible for the privacy practices of those sites.
12. Final Remarks
Your privacy is important to us. We are committed to ensuring that your personal information is handled securely, respectfully, and in accordance with ethical and legal obligations. If you have any concerns or would like further information, please do not hesitate to contact us.
Policy last updated 22 January 2026